Ready to ship in 1-3 business days
Shipping Policy
WE DO NOT SHIP TO P.O. BOXES, so please be aware of this when checking out. Processing for all orders take 1-3 business days (this is not including weekends and holidays). After your order is processed you will receive a tracking number via email so BE SURE that all information entered during checkout is correct because we cannot make changes. Please allow tracking numbers at least 24 hours to update and show movement. Once you receive your tracking number your order will be delivered in 1-3 business days. Once we ship out orders we are no longer responsible for any shipping delays that may occur from the carrier. Please keep in mind that due to COVID-19 carriers will often experience shipping delays. We are not responsible for any item(s) lost or stolen in transit upon delivery. If you will not be at home during the time of your scheduled delivery then contact the carrier to either reschedule or pick up your package at your their nearest location. *ORDERS PLACED BEFORE 11:00AM WILL BE PROCESSED AND SHIPPED THE SAME DAY AND WILL BE DELIVERED WITHIN 1-3 BUSINESS DAYS. *PREORDERS TAKE UP TO 12-15 Business Days or less to be shipped and processed. Aureal Diamond Luxe Collection is not responsible for any lost or stolen packages that have a status of delivered.
Refund Policy
No exchanges. No returns. The only exception to this policy is if you receive incorrect item(s). In this case, you must contact us within 24 hours after the item(s) have been delivered. The item(s) must be in their original state, meaning not manipulated or altered. If we find that an error has been made on our part, then we will process the return after you mail in the items. Returns do not result in refunds, only replacements or store credit.
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